Hertz Mexico Reviews

Largest and Most Modern Fleet: Offers a wide selection of vehicles including compact cars, sedans, SUVs, and vans.

Extensive Coverage: Presence at major airports, cities, and tourist destinations across Mexico.

Exclusive Promotions and Benefits: Provides access to special deals and offers for rentals.

Newest Fleet with Maximum 14-Month Renewal: Ensures customers travel safely with nearly new vehicles.

Convenience and Accessibility: Easy booking and service availability in key locations nationwide.

Availability of SUVs recommended for extensive driving, with some customers satisfied when switching vehicles at the location.

Large fleet at major locations like Cancun airport, where availability is better.

Some users report friendly and polite staff at certain locations.

Reports of overbooking and preferential treatment for locals over foreigners.

Frequent bait-and-switch tactics, such as car upgrades forced upon renters along with high extra charges.

Mandatory extra insurance fees imposed despite customer refusal, leading to unexpected high costs.

Lack of reservation guarantees; bookings may not be honored.

Poor transparency and communication about additional charges and insurance.

Presence of old, damaged cars and long waits for shuttle services.

Multiple reviews mention unexplained charges and ignoring customer complaints.

Customers caution to avoid booking online or through certain agencies due to unreliable service.